FREE Shipping in the United StatesWorldwide Shipping Available
Shipping & Delivery

Fast, Secure & Reliable
Delivery

Your handcrafted Mexican artisan pieces are carefully packaged and shipped with care. We guarantee safe delivery across the United States.

FREE Shipping

All orders ship free within the USA

Fast Delivery

3-8 business days depending on location

Full Insurance

Every package is fully insured

Damage Protection

100% replacement guarantee

Delivery Times

Shipping Zones & Timeframes

Standard shipping is FREE to all zones. Express options available for faster delivery.

Trusted Partners

Shipping Carriers

We partner with industry-leading carriers to ensure your package arrives safely.

UPS

  • Real-time tracking
  • Full coverage

FedEx

  • Real-time tracking
  • Full coverage

USPS Priority Mail

  • Tracking available
  • Up to $100
Protection

Damage Handling & Claims

If your package arrives damaged, we'll make it right. Here's our process.

1

Document the Damage

Take clear photos of the damaged item and packaging immediately upon receipt.

2

Contact Us Within 48 Hours

Email [email protected] with photos and order number within 48 hours of delivery.

3

We'll Replace or Refund

We'll send a replacement or process a full refund within 5-7 business days.

Important Notes

  • •Keep all packaging materials until damage is confirmed
  • •Photos must show the damaged item and packaging clearly
  • •Damage claims must be filed within 48 hours of delivery
  • •We cover 100% of damage claims with proper documentation
Documentation

Photo Evidence Policy

Clear documentation helps us process claims quickly and fairly.

Required Photos

  • Full package exterior showing damage
  • Damaged item from multiple angles
  • Interior packaging materials
  • Close-up of damage details
  • Shipping label visible in photos

Photo Guidelines

  • Use natural lighting or clear indoor lighting
  • Ensure photos are in focus and clear
  • Include item dimensions for reference
  • Avoid blurry or dark images
  • Submit within 48 hours of delivery

Ready to Order?

Shop with confidence knowing your handcrafted pieces are protected every step of the way.